I just have to give a shout out to Alex and the others at Free Freight Pottery Supply for their really awesomely helpful and friendly customer service. I originally purchased some Coyote glazes from them last year for the purpose of making some food safe utilitarian wares. Occassionally it is fun to divert from art pottery and turn to things that are useful too. Making my own glazes, I was unable to achieve some of the colors or finishes I desired, and still have them be food safe. Thus the veer towards commercial glazes for mugs and such. Then I discovered they are also just what I needed for some of my new decorative pieces too. I have ordered 3 or 4 times now.
On Thursday night, I placed an order for glaze that I was low on and a few new ones to try....I have ideas you know, lots and lots of ideas.......
anyway, late Friday afternoon as I was working on some urchins and thinking about some new color combinations I want to try on them when I get my order from Free Freight Pottery Supply, when I noticed a crab claw that I had forgotten about, which I was saving for "inspiration" - (I think they are intriguing and lovely). It dawned on me I would need some orange if I wanted to try to mock the colors in a crab claw and so I quick gave a call to FFPS. I asked if they already had my order packed and ready to go/or shipped, and found out that yes, it had just finished being packed up. I told Alex I wanted to add a glaze to it, but that's okay, I could get it next time I ordered. But instead he said 4 magic words.... "we aim to please" and then went ahead and added the glaze to my package.
I can't say how much I appreciated it, here it was after 4pm on a Friday afternoon, and I am sure the last thing they wanted to do was open up a box they had just finished packing, to make a last minute addition to it. But, they did and that is the true meaning of great customer service! I think any other company would have just told me that they were sorry the order was already "processed". Oh, and did I mention how quickly my orders always arrive! I have waited upwards of 2 weeks when ordering from other companies, but have always had my orders from FFPS arrive within 3-5 business days.
I give them a big thumbs up and know I will be ordering many more times from them!
Click on the topic title link to visit their website.
Saturday, August 28, 2010
Wednesday, August 25, 2010
Every once in awhile I find a new texture or color combination that strikes me and I want to keep exploring the possibilities that it could become. Lately it has been the English Channel Sea Urchin that has inspired me, and along with some smaller ones I have finished a 5" one (real life size) and a cool Urchin inspired bowl. I love the way the spine nubs feel....so textural! Next, I want to explore these forms in some other colors, I am leaning towards greens to start with. These pieces have been made with white stoneware clay and slip. Once I move beyone prototypes, I may give them a shot in porcelain too. Be sure to check out my urchin treasury on Etsy by clicking on this posts title.
Posted by Earth N Elements Pottery at 6:44 PM
Thursday, August 19, 2010
I am slacker when it comes to keeping my blog updated, but time gets away from me easily and I will be going back to work in just one more week (may the 2010-2011 school year fly by and summer vacation return quickly!).
I have been rather excited about some new things I have been working on and my favorite, albeit time consuming, projects have been making English Channel Sea Urchins. With my airpen in hand, I can add all the little spine bumps without causing carpal tunnel aggravation. Experimenting with the glaze combos to color them with is fun too. I made a pretty nifty sea urchin bowl this week, along with a sodium silicate cracked pod that is very primitive and earthy.....just the way I like it! Of course you are seeing the pieces in their greenware state....
Posted by Earth N Elements Pottery at 6:08 PM