I just have to give a shout out to Alex and the others at Free Freight Pottery Supply for their really awesomely helpful and friendly customer service. I originally purchased some Coyote glazes from them last year for the purpose of making some food safe utilitarian wares. Occassionally it is fun to divert from art pottery and turn to things that are useful too. Making my own glazes, I was unable to achieve some of the colors or finishes I desired, and still have them be food safe. Thus the veer towards commercial glazes for mugs and such. Then I discovered they are also just what I needed for some of my new decorative pieces too. I have ordered 3 or 4 times now.
On Thursday night, I placed an order for glaze that I was low on and a few new ones to try....I have ideas you know, lots and lots of ideas.......
anyway, late Friday afternoon as I was working on some urchins and thinking about some new color combinations I want to try on them when I get my order from Free Freight Pottery Supply, when I noticed a crab claw that I had forgotten about, which I was saving for "inspiration" - (I think they are intriguing and lovely). It dawned on me I would need some orange if I wanted to try to mock the colors in a crab claw and so I quick gave a call to FFPS. I asked if they already had my order packed and ready to go/or shipped, and found out that yes, it had just finished being packed up. I told Alex I wanted to add a glaze to it, but that's okay, I could get it next time I ordered. But instead he said 4 magic words.... "we aim to please" and then went ahead and added the glaze to my package.
I can't say how much I appreciated it, here it was after 4pm on a Friday afternoon, and I am sure the last thing they wanted to do was open up a box they had just finished packing, to make a last minute addition to it. But, they did and that is the true meaning of great customer service! I think any other company would have just told me that they were sorry the order was already "processed". Oh, and did I mention how quickly my orders always arrive! I have waited upwards of 2 weeks when ordering from other companies, but have always had my orders from FFPS arrive within 3-5 business days.
I give them a big thumbs up and know I will be ordering many more times from them!
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